I currently work in a call center as a tech support agent. I have spent the past four years working in a call center environment. Recently my friends and I have came up with our biggest annoyances about our customers. While reading this, keep in mind this is not about every customer and this is not what every single employee that works in a related job field thinks.
1.) Don't call while you are in the middle of eating or going to the bathroom. I do not need nor want to hear that. If you haven't noticed, it sounds like a cow chewing on a cud no matter how quite you think you are being. And it's not only gross to hear someone take a piss but to also hear you NOT wash your hands after your done. That makes it even more sick.
2.) Please make sure you do not call with your t.v./radio turned all the way up. It's impossible for me to hear you over Glee blaring in the background.
3.) Don't call me asking for help and then proceed to tell me I'm wrong. I'm called tech support for a reason and your calling me because you don't know what your doing.
4.) Please let me finish answering your first question before you start asking me a hundred more. In the end, you will probably just have to repeat all the other questions.
5.) Don't think that just by "letting me talk to your husband/wife" that I'm going to automatically change the information I was giving you. It doesn't change a damn thing.
6.) Please have all your information needed handy when you call in. We hate being put on hold just so you can look up your own phone number.
7.) Don't yell at me because the previous agent gave you the wrong information. There is more than one agent working in each call center. If you would have just be quite I can correct the previous agents mistake by the time you finish yelling at me.
8.) Please be willing to try the things that I tell you to do. If you are unwilling to trouble shoot the way I'm telling you to then there is no reason for you making this phone call.
9.) Don't think that thretening to cancel your service will get you anything you want. We have already tried out hardest to do everything we can do. If you do cancel your service your the one left with no service and have to pay to get out of our contract in the end.
10.) Understand that we are regular people just like you trying to get by. We are not super heros. We have rules and regulations to abide by at our job just like you. We can not say yes to your every command no matter how much you think we are able.
11.) Don't think we come to work everyday just to make your life a living hell. You don't realize we don't get to see our family every day including holidays like Christmas or Thanksgiving so we can be there for you. Be grateful.
12.) Refrain from telling us your life story. I don't have the patience or time to listen to it. I have goals to meet. The thought counts though.
If you got offended with any one of these I'm sorry but that's just the way I feel and others that I work or have worked with.
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